Podcast – Contact Centre AI: What are your options?
David was recently a guest on the Call Centre Helper podcast, where he discussed some of the many AI misconceptions but also where it’s making a difference to customer interaction today and the promise of technologies such as predictive routing, biometrics and chatbots.
To listen to the podcast, please visit Call Center Helper where there are links to all the popular platforms or you can listen directly there
Customers still want to speak to you. How can you deliver great self service experiences on the phone? We are doing this with clients today through Digital Voice. Find out how