Podcast – Contact Centre AI: What are your options?
David was recently a guest on the Call Centre Helper podcast, where he discussed some of the many AI misconceptions but also where it’s making a difference to customer interaction today and the promise of technologies such as predictive routing, biometrics and chatbots.
To listen to the podcast, please visit Call Center Helper where there are links to all the popular platforms or you can listen directly there
Why is it still so hard to get insight from customer conversations? We look at the tools and techniques you need to apply and explain why there is so much more to Conversation Analysis than solution suppliers want you to think.
Struggling to build effective and engaging conversational bots? In our view the DVLA could use some assistance too. Watch for these common pitfalls.
In this article we’ll look at the four different ways in which you can deploy AI into your business and give you some of the pros and cons of each.
Customers still want to speak to you. How can you deliver great self service experiences on the phone? We are doing this with clients today through Digital Voice. Find out how