The Art and Science of Conversation Analytics

The Art and Science of Conversation Analytics

Articles The Art and Science of Conversation Analytics Why is it still so hard to get insight from customer conversations? We look at the tools and techniques you need to apply and explain why there is so much more to Conversation Analysis than solution suppliers want...
Alexa and the DVLA Conversational Bot

Alexa and the DVLA Conversational Bot

Articles Alexa and the DVLA Conversational Bot We recently used this example of how NOT to build a digital voice application at the London AI and Robotics conference. It was well received so we decided to animate and share it. This Alexa skill by the DVLA illustrates...
Contact Centre AI: What are your options?

Contact Centre AI: What are your options?

Articles Podcast – Contact Centre AI: What are your options? David was recently a guest on the Call Centre Helper podcast, where he discussed some of the many AI misconceptions but also where it’s making a difference to customer interaction today and the promise...
How to buy Artificial Intelligence

How to buy Artificial Intelligence

Articles How to buy Artificial Intelligence So you’ve done your groundwork with AI. You’ve looked at the technologies. You’ve talked to the vendors. You’ve looked at your business to start seeing where the applications of the solutions could...