by David Naylor | Jun 10, 2020 | article
Articles How is AI going to transform recruitment in the customer management industry? As Humanotics launches our People Solutions team, I thought it was apt to provide some insight on the ways AI is taking hold in Recruitment and what will be the benefits and...
by Joanne Sparkes | Feb 14, 2020 | article
Articles The Art and Science of Conversation Analytics Why is it still so hard to get insight from customer conversations? We look at the tools and techniques you need to apply and explain why there is so much more to Conversation Analysis than solution suppliers want...
by Joanne Sparkes | Dec 12, 2019 | article
Articles Alexa and the DVLA Conversational Bot We recently used this example of how NOT to build a digital voice application at the London AI and Robotics conference. It was well received so we decided to animate and share it. This Alexa skill by the DVLA illustrates...
by Joanne Sparkes | Aug 22, 2019 | article
Articles Podcast – Contact Centre AI: What are your options? David was recently a guest on the Call Centre Helper podcast, where he discussed some of the many AI misconceptions but also where it’s making a difference to customer interaction today and the promise...
by Joanne Sparkes | Jul 31, 2019 | article
Articles How to buy Artificial Intelligence So you’ve done your groundwork with AI. You’ve looked at the technologies. You’ve talked to the vendors. You’ve looked at your business to start seeing where the applications of the solutions could...
by Joanne Sparkes | Jun 14, 2019 | article
Articles How to deliver revolutionary self service on your phone channel Build it and they will come. It’s a phrase we’ve heard a lot over many years in relation to digital customer journeys. How we move people from phones on to digital journeys, self...
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