Powering Customer Communication with AI
A partnership with Humanotics helps Mazaru to spend more time improving customer communications and less time analysing them.
Humanotics was asked to investigate how artificial intelligence could help provide data-driven insight of customer interaction at scale. We led a product development programme, bringing the architectural vision, project management, Machine Learning expertise and analytical models.
We have built an AI powered solution called Mazaru Insights that automates the analysis of key aspects of behavioural science, categorises tone of voice and scores communication quality.
Mazaru’s clients can quickly see how to improve each customer interaction, track the impact on key business metrics and use the benchmarks to compare their performance to best practice.
“Humanotics has been brilliant and provided much more than technical expertise around Artificial Intelligence. The team has years of experience in transforming customer operations. They understood how to turn a vision into reality and did that very quickly. ” Fran Fish, Boss at Mazaru.
Click the link to download the case study document directly and read this product development story and the key benefits of Mazaru Insights.
If you’d like to hear Mazaru talking about insights in their own words then you can also read this interview with Fran Fish.