Humanotics People Solutions launched with Paul Carter at the helm
Press ReleaseI’m delighted to announce the next stage in our growth with the arrival of Paul Carter to the team and the launch of Humanotics People Solutions. Paul will join me as People Solutions Director and lead a specialist recruitment team. AI and advanced...
How will AI transform recruitment?
ArticlesHow is AI going to transform recruitment in the customer management industry? As Humanotics launches our People Solutions team, I thought it was apt to provide some insight on the ways AI is taking hold in Recruitment and what will be the benefits and...
The Art and Science of Conversation Analytics
Why is it still so hard to get insight from customer conversations? We look at the tools and techniques you need to apply and explain why there is so much more to Conversation Analysis than solution suppliers want you to think.
Alexa and the DVLA Conversational Bot
Struggling to build effective and engaging conversational bots? In our view the DVLA could use some assistance too. Watch for these common pitfalls.
Case Study: BGL
Helping BGL to create a dynamic self service offering on the phone channel that will reduce cost and improve customer experiences.
Case Study: Mazaru
A partnership with Humanotics helps Mazaru to build an Artificial Intelligence powered solution. Read our product development case study.
Contact Centre AI: What are your options?
David was recently a guest on the Call Centre Helper podcast, where he discussed some of the many AI misconceptions but also where it’s making a difference to customer interaction today and the promise of technologies such as predictive routing, biometrics and chatbots.
How to buy Artificial Intelligence
In this article we’ll look at the four different ways in which you can deploy AI into your business and give you some of the pros and cons of each.
How to deliver revolutionary self service on your phone channel
Customers still want to speak to you. How can you deliver great self service experiences on the phone? We are doing this with clients today through Digital Voice. Find out how