Articles

How will AI transform recruitment?

How will AI transform recruitment?

ArticlesHow is AI going to transform recruitment in the customer management industry? As Humanotics launches our People Solutions team, I thought it was apt to provide some insight on the ways AI is taking hold in Recruitment and what will be the benefits and...

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The Art and Science of Conversation Analytics

The Art and Science of Conversation Analytics

Why is it still so hard to get insight from customer conversations? We look at the tools and techniques you need to apply and explain why there is so much more to Conversation Analysis than solution suppliers want you to think.

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Case Study: BGL

Case Study: BGL

Helping BGL to create a dynamic self service offering on the phone channel that will reduce cost and improve customer experiences.

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Case Study: Mazaru

Case Study: Mazaru

A partnership with Humanotics helps Mazaru to build an Artificial Intelligence powered solution. Read our product development case study.

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Contact Centre AI: What are your options?

Contact Centre AI: What are your options?

David was recently a guest on the Call Centre Helper podcast, where he discussed some of the many AI misconceptions but also where it’s making a difference to customer interaction today and the promise of technologies such as predictive routing, biometrics and chatbots.

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