Why is it still so hard to get insight from customer conversations? We look at the tools and techniques you need to apply and explain why there is so much more to Conversation Analysis than solution suppliers want you to think.
Struggling to build effective and engaging conversational bots? In our view the DVLA could use some assistance too. Watch for these common pitfalls.
Helping BGL to create a dynamic self service offering on the phone channel that will reduce cost and improve customer experiences.
A partnership with Humanotics helps Mazaru to build an Artificial Intelligence powered solution. Read our product development case study.
David was recently a guest on the Call Centre Helper podcast, where he discussed some of the many AI misconceptions but also where it’s making a difference to customer interaction today and the promise of technologies such as predictive routing, biometrics and chatbots.
In this article we’ll look at the four different ways in which you can deploy AI into your business and give you some of the pros and cons of each.
Customers still want to speak to you. How can you deliver great self service experiences on the phone? We are doing this with clients today through Digital Voice. Find out how
Leading companies are aiming for Artificial Intelligence to reduce the volume of human interactions by 50% within two years. So how can AI practically transform customer service today? In partnership with Brainfood Consulting’s Martin Hill-Wilson we are announcing the launch of a one-day AI Masterclass for Service Leaders that will run over a number of dates this Autumn in London and help you to answer this question.
AI consultants Humanotics and service communications experts soh partner to create user-focused service solutions that deliver tangible ROI.